Account Deletion

Version 1.0.0-draft · Effective 2026-05-10

In-App Deletion

You can request account deletion at any time from Profile → Delete Account in the SimpleStep mobile app. The in-app flow removes SimpleStep data stored on this device, signs you out, deletes the local encryption key, and submits a deletion request to SimpleStep so that server-side account deletion can be processed.

What Gets Deleted

  • All SimpleStep data stored on your device (lessons, check-ins, symptom reports, reminders, cycle timing, temperature logs)
  • Authentication tokens and the local database encryption key
  • Server-side user account and associated education activity

What May Be Retained

Clinical records, audit logs, and legally required retention records may be retained by your care team or by SimpleStep service operators when retention is required by law (for example, HIPAA recordkeeping, state medical-records retention rules, or audit obligations). De-identified analytics and the audit log of the deletion request itself may also be retained.

Timeline

  • We acknowledge deletion requests within 72 hours.
  • Server-side deletion is completed within 30 days of a verified request.
  • You will receive a confirmation email when deletion is complete.

Identity Verification

To protect your data, we verify deletion requests against the email address on file for your account. If the request comes from a different email, we may ask for additional verification before proceeding.

How to Request Deletion

If you have questions about retention or what data is preserved for legal reasons, contact support@simplestephealth.com.

Questions? Email support@simplestephealth.com.